Will the product I order look exactly like what I saw online?
Because of the nature of our spinning, felting and dyeing processes slight variations are to be expected (and hopefully enjoyed). As a small batch product, the thickness and texture of each ball of yarn that we create is unique, particularly in the case of our Tough Love line which is felted by hand. Though we stick to a set color palette for our yarn lines, the color represented on each digital device will vary. For instance, a pink can be darker or lighter depending on your individual device’s screen. Dye batches will also vary slightly so we suggest ordering the amount you'll need for a project as dye lots down the road may change in hue.
What if the yarn of my dreams is sold out?
Not to worry, we're busy behind the scenes restocking our stash. Whether in Washington State or Nepal, our yarn is made in small batches and quickly sells out but we do our best to replenish quickly.
Do you take custom knit design or custom yarn color orders?
We do indeed! Please see our Custom Design section for more info.
How do I care for my yarn and knit products?
ReLove Alpaca, ReLove Merino + Pure Love: Though all natural fibers can be hand washed, we recommend dry cleaning to avoid the potential of felting and excessive shedding. We also recommend all knits be folded when stored to avoid stretching.
Tough Love: The felted nature of this yarn makes it particularly resilient; it won’t felt since it’s already felt! Both hand washing in cold water and dry cleaning are suitable. Keep away from prolonged exposure to direct sunlight to keep colors happy!
Will Love Fest yarn shed or pill?
Shedding and pilling are natural with any loosely spun yarn. Shedding decreases with time and pills can be removed from a well-loved item by giving it a light trim with scissors.
Don't see the answer to your question?
Please feel free to reach out to us at email@example.com